If you are not yet familiar with Met Opera on Demand, below are answers to common questions about the service. A more detailed list of Frequently Asked Questions is also available.
What is Met Opera on Demand?
Met Opera on Demand is the online streaming service that allows users to watch and listen to 550 Met performances over the internet.
This online streaming catalog includes HD videos (from the Met’s award-winning Live in HD series of worldwide cinema transmissions), classic telecasts (standard-definition videos that were originally broadcast live on television from 1977-2003), and radio broadcast (audio-only) performances dating back to 1935 (from the Met’s long-running series of Saturday matinee radio broadcasts as well as more recent satellite radio broadcasts.)
Subscribers to Met Opera on Demand enjoy unlimited access, anywhere in the world, to everything available through the service. Met Opera on Demand is now available and accessible on many of the most popular device and platforms, including: computers (desktop or laptop, directly through the Met website), tablets (iPad and Android), mobile phones (iPhone and Android), and Apple TV (using AirPlay in the free Met Opera on Demand iPad app.)
New users are invited to enjoy a 7-day Free Trial to explore everything available on Met Opera on Demand.
How does the Free Trial work?
New users can explore everything available on Met Opera on Demand with a free, introductory 7-day trial. To begin, simply click “Start Your Free Trial”, log in to the Met website (or Register if you do not yet have an account), and provide a credit card to activate your free trial. Your credit card will not be charged at this time. If you do not cancel your trial before the end of 7 days, it will automatically convert to a Monthly subscription and the Met will charge your credit card $14.99/month until you choose to cancel. You may cancel the Free Trial or subscription at any time on the Met website, but please note that no refunds will be given.
How fast does my internet connection need to be?
A fast and reliable broadband internet connection is required for Met Opera on Demand. At a minimum, your download speed must be 1.5 mbps. For optimal playback, especially for HD videos, we recommend download speeds of at least 3 mbps. Faster download speeds will ensure a better playback experience on all devices currently supported by Met Opera on Demand.
Can I watch on my TV?
At this time, the best way to access the catalog on your TV is by connecting the Met Opera on Demand iPad app to your Apple TV using AirPlay. Additionally, it may be possible to connect your computer directly to your TV with an HDMI cable.
New smart/connected TV platforms for accessing Met Opera on Demand are under development now, and the Met expects to officially announce these later in the summer (2015.)
Is Met Opera on Demand available and accessible outside the US?
Yes, Met Opera on Demand is available worldwide. Please note, however, that a small number of specific performances are only available through the Met Opera on Demand website in certain countries. Please refer to the list of Limited Availability Titles for more information.
Can I watch live performances on Met Opera on Demand?
No. All of the content available for streaming on Met Opera on Demand is pre-recorded. The Live in HD performance transmissions to cinemas around the world are only viewable at participating cinemas, and are not simultaneously streamed live on Met Opera on Demand (or anywhere else online.) However, most of the Live in HD presentations are made available for streaming on Met Opera on Demand within 3-6 months of their live transmission date.
How often is new content added?
New content is added every month, and a monthly email is sent to subscribers to announce new releases. (Please verify your Email Preferences to ensure that these updates reach you.) Most Live in HD presentations are added to the Met Opera on Demand streaming catalog 3-6 months after their live transmission date. Additionally, many radio broadcasts from the current season are made available on Met Opera on Demand soon after their live broadcast dates as well.
Are subtitles available?
Yes. All Met Opera on Demand videos offer English subtitles and most HD videos also offer subtitles in French, German, Italian, Portuguese, Russian, Spanish, and/or Swedish. Users can select available subtitles (or choose to turn them off) via a Subtitles menu available with the basic player controls on all Met Opera on Demand devices/platforms. Subtitles are not currently available for the audio-only (radio broadcast) performances available on Met Opera on Demand.
How do I cancel my subscription?
You may cancel your subscription at any time by visiting the Manage Subscription page. You must be logged in to see the Manage Subscription link in the drop-down menu that appears with your username on top of the Met Opera on Demand homepage. All cancellations (including the Free 7-day Trial) can only be processed online on the Manage Subscription page. Please do not contact customer support for cancellation requests. Please note, all payments are final and no refunds will be given.
Why am I having problems with video playback?
If you encounter problems with video playback - such as freezing or stuttering, poor picture quality, or error messages - please refer to the Troubleshooting Quick Tips on the FAQs page for suggestions on how to check your internet connection, update your browser, and more. Assuming your hardware and internet connection meet the site's requirements, most playback problems can be resolved with a few adjustments.
How do I contact the Met for help with Met Opera on Demand?
For further assistance with Met Opera on Demand, customers are encouraged to contact our Customer Care team via email at firstname.lastname@example.org. Please provide a detailed summary of your question or problem in your email, and we will reply as soon as possible. You may also contact Customer Care by calling 212-362-6000.