August 22, 2008
Dear Subscriber: Monday, August 11, was a frustrating day for opera lovers who came to the box office for the first day of our priority period for subscribers and patrons. We should have done a better job communicating new information about the more limited availability of tickets for exchange. Because you and our other subscribers are a vital part of the company, I would like to apologize for the inconvenience this caused. Four seasons ago, the Met introduced instant ticket exchanges, an unusual measure begun at a time when subscriptions were faltering and ticket sales declining. Now that the company is beginning to thrive again at the box office, such a policy is difficult to sustain. Since we want our subscribers to be happy, some exchanges continue to be available. We've also added the opportunity for subscribers and patrons to buy single tickets before the general public. I am proud that the Met is doing more for opera lovers than ever before—including numerous free public events, a rush–ticket program, more new productions, and our transmissions into movie theaters, on public television, and on the radio. I appreciate that many of you have taken the time to share your thoughts, and I regret the confusion that took place on August 11. We are working to make sure that next season things will run much more smoothly and are very grateful for your loyalty and passionate interest in the Met. Thank you. Sincerely,  Peter Gelb General Manager |
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