Position: Applications Support Associate

Department:
Customer Care Application Support
Available:
October 2013

Position Summary

The Met is looking for an Application Support Associate to assist in the maintenance and support of enterprise database applications and ensure data integrity and system efficiency of daily operations. This individual will participate as a poised and energetic support team member providing overall support of assigned applications and related systems.

Primary Responsibilities

  • Maintain and support application’s data integrity, system efficiency and daily operations..
  • Communicate and fulfill enhancement requests from users.
  • Research enhancement requests to verify they do not interfere with daily operations, as well as no data integrity issues. Communicate and fulfill enhancement requests from users.
  • Create reports for statistical information and constituent data extraction.
  • Investigate and implement ongoing special projects as assigned.
  • Assist in production/performance setup for new sales/marketing season.
  • Perform testing of new application releases in the testing and training environment to ensure quality release rollouts of software upgrades.
  • Update and maintain documentation.
  • Assist in the monitoring of applications systems for data quality, efficiency, operation, and integrity.
  • Communicate status of open issues using issue logs and other tools.
  • Diagnose and understand underlying technical problems.
  • Assist and maintain support of applications and systems for date quality, efficiency, operation, and integrity.
  • Provide assigned application systems administration.
  • Become familiar with all responsible applications in order to provide customer support. Instruct users on application functionality.
  • Work closely with technical staff, vendors and document user needs, outcomes and procedures.
  • Respond to requests and reported problems, in addition to identifying issues and implementing solutions. Ensure issues are reported into automated issue/problem report database.
  • Participate in gathering new user requests and issues.
  • Communicate status of open issues using issue logs and other tools.
  • Assist in the testing and debugging of user reported issues as assigned.
  • Investigate and implement ongoing special projects as assigned.
  • Perform other duties as requested or assigned.

Qualifications and Skill Requirements

  • Bachelor’s degree in computer science or related discipline.
  • Experience in Information Management or other related field.  Equivalent combination of education, work experience, training, application software support, software installation projects and experience may be considered.
  • Experience in an Arts Organization (Fundraising and/or Ticket Sales).
  • At least 1 year experience with MS SQL Server 2000/7.
  • Experience with the following software MS Access; Query Analyzer, Enterprise Manager, Infomaker, Powerbuilder, Microsoft Office, and Profiler.
  • Working knowledge of in a Microsoft platform (Windows, networking, databases, client/server, e-commerce, etc) a plus.
  • Strong interpersonal skills.
  • Ability to manage and/or be involved in multiple projects at the same time and deliver quality service.
  • Excellent organizational skills and be able to prioritize multiple projects and objectives in a rapidly changing environment.
  • Must be able to work closely with technical staff and vendors, as well as being able to document user needs, outcomes and procedures.
  • Must have the ability to work independently, as well as part of a team and possess teambuilding skills.
  • Ability to act as a team leader when necessary. Must possess strong oral, presentation, and written communication skills. Must be able to articulate technical and user needs in a concise manner easily understood by all.
  • Must have the ability to maintain a high energy level and express a positive attitude.

To Apply:

Please send resume with cover

E-Mail (Preferred): resumes@metopera.org

Fax: (212) 870-7405